FAQs
Account
* Do I need to register before placing an order?
You are not obliged to register before placing an order. In other words, you can check out with a customer account or as a guest.
* How do I register?
Click “Sign in” in the top right corner of our website. You can register with Facebook, Google+, or your email account.
* What if I forget my sign-in password?
Click the “Reset your password” on the Login page, fill in your email, then we’ll send a new password to your email.
* How can I change my account password?
You can change your password after you log into your account.
* How do I unsubscribe from your email newsletter?
You can click “Unsubscribe” at the bottom of every received newsletter email.
Ordering & Payment
* Can I remove an item from the shopping cart?
Yes, if the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can’t delete any item from the order unless you ask for the customer's service for help.
* What happens if my item is out of stock?
For our popular item, it might go out of stock quickly. We will try our best to ensure the items displayed on our site will be available to our customers.
If one item is out of stock, the customer's service will get in touch with you timely, therefore customers are advised to leave an accessible email or cellphone number.
The confirmed out-of-stock items will be refunded in 7 days.
* Can you custom make the item(s)?
Sorry that we don't provide custom-made service at this time.
* If I want to change information (such as color, size, shipping address, shipping method) of a paid order, what can I do?
We can only change this information for you if the order is not shipped out. Therefore, please be more careful to placing the order. If there are changes, contact us via service@babakud.com.
* What kind of secure payment methods do you accept?
You can use Credit Cards, Debit Cards, or any other payment methods that PayPal supports to complete your order on our website. If you failed to complete the purchase with one payment method, please try another. Here is the tutorial of payment.
* How do you secure my payment information?
We do not process any of your payment information. All payment related matters on Babakud are handled by PayPal.
* Why do I get less refund for the item(s) sometimes?
Please be noted if there is a discount for your order, we will refund you the amount with the discount, which means we will refund what you actually pay for each item.
Size
* How can I choose the right size?
Please check the detailed measurements in the product description. The sizes of different items differ.
* What is one size?
It means there is only one size available for the item. Generally, It is suggested to check the product details to see the detailed measurements.
* How can I choose the right shoe size?
We have an internation shoes conversion chart for customers to choose the size, click to see more information.
Shipping & Delivery
* What countries do you ship to?
Now we provide worldwide free shipping to all the customers.
* Does Babakud ship to multiple addresses?
We are only able to deliver to one address per order. We suggest that you place a separate order for each destination if you would like to send your purchases to multiple addresses.
* How much are the shipping fees?
It depends on weight and distance. And you can see the exact fees when choosing the shipping method. To learn more details, click here.
* Is there any additional fee or tax?
For most of the countries, our customers do not need to pay for importing fees, duties or VAT (Valued Additional Tax). However, in some European countries, our customers may need to pay the duties or VAT according to your countries’ levying rules.
* Does UPS/DHL require a signature on delivery?
DHL requires the signature of the receiver, while UPS usually drops the package at your yard/front door/porch when you are not home to receive the package.
* What is the delivery time?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
Our normal delivery time is 3-5 business days of processing the orders and 7-15 business days of Standard Free Shipping (2 to 5 business days of DHL Express Shipping).
For details, click here.
* Can you pack my order as a gift?
Sorry, we do not provide this service now.
Return & Exchange
* What is your return policy?
Online shopping (except final sale products, swimwear, lingerie, accessories) made through Babakud can be returned or exchanged within 30 days from the delivered date.
* Return and Exchange Policy:
- Items can be returned or exchanged within 30 days from the delivered date.
- Items received should be unused, undamaged and in original package with original labels.
- Return shipping fee is paid by the buyer.
-Final sale products, swimwear, lingerie, accessories are not eligible for return or exchange.
* How can I return or exchange an order?
Step 1: Please email our customer service representatives at service@babakud.com to request the exchange/return.
Step 2: After receiving your email with an exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.
Step 3: You will receive a refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange. FYI: It will take a longer time (maybe 1 to 2 weeks, depending on which CC company is) to process the refund for the bank if your original payment method is a credit card.
If you have any further questions, feel free to email us at service@babakud.com.
* How soon will I receive a refund for my return?
We will process the refund within a week after receiving your return package.
FYI: It will take a longer time (maybe 1 to 2 weeks, depending on which CC company is) to process the refund for the bank if your original payment method is a credit card.
* If the item does not fit, what can I do?
Please go to the order detail page to submit a request to us. Our customer service representatives will reply to you with further instructions within 24 hours.
* If I receive a wrong/damaged/defective item, what should I do?
Please email service@babakud.com with a picture(s) of the wrong/damaged/defective item as well as your order NO. so that we can investigate and take further action to resolve your problem.
* What should I do if an item is missing from my order?
Sometimes, your order will be delivered in multiple packages. Please check your order details in your account.
Once all the packages have been delivered, but you are still missing items, please contact our customer service representatives on the Contact Us page and submit a request to us. Our customer service representatives will help you and get back to you within 24 hours.
* What shipping company can I choose for return?
Usually, you can use any shipping carriers to ship the parcels back to us. You are supposed to choose the cheaper method like postal shipping, which is best and convenient for both of us.
Customer Support
If you run into any issues, feel free to email us at service@babakud.com.