Return & Exchange
Babakud Return & Exchange Policy
Our Commitment
At Babakud, we prioritize quality and service. If you're unsatisfied with your purchase or encounter any quality issues, our return and exchange policy ensures a smooth process for you.
Return Policy
Return Window: Request a return within 14 days of delivery.
Conditions:
- Items must be unused, undamaged, and in their original packaging with all labels intact.
- Pre-approval Required: Contact us first to initiate a return; returns without prior approval will not be accepted.
Return Process:
- Contact Us: Email service@babakud.com with your name, order number, reason for return, and (if applicable) photos showing quality-related issues.
- Prepare Your Return: Place the item(s) in their original packaging.
- Ship Your Return: Send the package via your local post office. Return shipping costs are the buyer's responsibility.
- Processing: We’ll issue your refund within one week of receiving the returned item.
Exchange Policy
Want a different size, color, or pattern? Use our easy exchange process:
- Place a New Order: To receive the desired item quickly, place a new order on our website. Shipping on the new item will be free.
- Return the Original Item: Follow the Return Policy above to send back the item for a refund. Ensure it meets our return conditions.
This separate process allows you to receive the correct item faster and keeps returns and exchanges hassle-free.
Contact Us for Assistance
To ensure a smooth process, please contact our customer service team at service@babakud.com with your order details to confirm return or exchange eligibility and obtain the correct return address.